Privacy Policy
Introduction
Thank you for choosing eUNLOCK Solutions. We are committed to protecting your privacy and maintaining the confidentiality of your personal information. This Privacy Policy outlines how we collect, use, and protect the information you provide to us.
Information Collection
Personal Information: We may collect personal information such as your name, email address, phone number, and company information when you contact us or engage in business with us. This information is necessary for communication, project management, and providing our services
Non-Personal Information: We may also collect non-personal information such as your IP address, browser type, operating system, and referring website. This information is used to analyze trends, administer our website, and improve user experience.
Use of Information
Personal Information: We use personal information to communicate with you, fulfill your requests, provide customer support, and deliver our services. We may also use this information for billing purposes and to comply with legal obligations.
Non-Personal Information: Non-personal information is used to analyze website usage patterns, track website activity, and improve our services. This information is typically aggregated and does not personally identify individuals.
Information Sharing
We do not sell, trade, or rent your personal information to third parties for marketing purposes. We may share your information with trusted third-party service providers who assist us in delivering our services, managing our website, or conducting business operations. These service providers are obligated to maintain the confidentiality and security of your information.
Data Security
We implement appropriate security measures to protect your information from unauthorized access, loss, misuse, or alteration. These measures include physical, electronic, and administrative safeguards. However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.
Cookies and Tracking Technologies
Our website may use cookies, web beacons, and similar technologies to enhance user experience, analyze website traffic, and personalize content. You can control and manage these technologies through your browser settings. However, please note that disabling cookies may affect the functionality of our website.
Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of these third parties before providing any personal information.
Children's Privacy
Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete that information promptly.
Your Rights
You have the right to access, update, correct, or delete your personal information. You may also have the right to object to or restrict certain processing activities. To exercise these rights or inquire about the information we hold about you, please contact us using the contact details provided below.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on our website with the effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.
Refund Policy
Refund Eligibility
1.1 Full Refunds: We offer full refunds in the following circumstances:
a. If we are unable to complete the website development project due to unforeseen technical limitations or factors beyond our control.
b. If the website does not meet the specifications agreed upon in the project scope or contract.
1.2 Partial Refunds: In certain cases, we may offer partial refunds or credits at our discretion. This may occur if there are minor issues with the website that can be resolved through updates or fixes.
Refund Process
2.1 Refund Requests: To request a refund, you must submit a written refund request by email or through our designated customer support channel. The request should include the reason for the refund and any supporting documentation or evidence.
2.2 Review and Resolution: Once we receive your refund request, we will review the request and assess its eligibility. We may need to communicate with you to gather additional information or clarify details.
2.3 Refund Approval or Denial: We will notify you of our decision regarding your refund request. If approved, we will initiate the refund within a reasonable timeframe using the original payment method or an alternative method agreed upon.
2.4 No Refund Obligation: Please note that we are not obligated to provide a refund in the following circumstances:
a. If the refund request does not meet the eligibility criteria outlined in this policy. b. If the issues with the website are a result of changes made by the client or a third party after project completion. c. If the refund request is made beyond the specified timeframe from project completion or delivery.
Timeframe and Communication
3.1 Refund Timeframe: We will make reasonable efforts to process eligible refunds promptly. The timeframe for refund processing may vary depending on factors such as payment method, financial institution processes, or other considerations. We will communicate any significant delays to you.
3.2 Communication: We will maintain open communication with you throughout the refund process, providing updates on the status of your refund request and addressing any questions or concerns you may have.
Non-Refundable Items or Services
4.1 Third-Party Fees: Certain items or services associated with the website development project may be non-refundable. This may include third-party licenses, domain registration fees, or other similar expenses. Such fees will be clearly communicated to you in advance.
Modifications to the Refund Policy
We reserve the right to modify this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. Continued use of our services after the modifications indicates acceptance of the revised policy.
Terms And Conditions
Acceptance of Terms
By accessing or using our website development services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please refrain from using our services.
Services
We provide website development services, including but not limited to website design, coding, and maintenance. The scope of services will be determined based on the specific agreement between the client and our company.
Client Responsibilities
The client agrees to provide accurate and complete information necessary for the website development process. This includes content, images, branding materials, and any other relevant materials required to complete the project. The client is responsible for ensuring that all provided materials comply with applicable laws and regulations.
Project Timeline and Delivery
We will make reasonable efforts to meet the agreed-upon project timeline. However, we do not guarantee strict adherence to deadlines. Delays may occur due to unforeseen circumstances or factors beyond our control. We will communicate any significant changes to the project timeline with the client.
Intellectual Property
Upon full payment, the client will own the intellectual property rights to the final website design, excluding any pre-existing elements or third-party materials incorporated into the design. We retain the right to showcase the completed project in our portfolio and marketing materials.
Payment Terms
Payment terms will be outlined in the project agreement or proposal. The client agrees to make the agreed-upon payments according to the specified schedule. Late payments may result in project delays or additional fees. We reserve the right to withhold the delivery of the completed project until full payment is received.
Confidentiality
Both parties agree to maintain the confidentiality of any proprietary or sensitive information shared during the course of the project. This includes business strategies, trade secrets, and any other confidential information disclosed by either party.
Limitation of Liability
We strive to provide high-quality services, but we do not guarantee that the website will be error-free or meet all client requirements. We shall not be held liable for any direct, indirect, incidental, or consequential damages resulting from the use or inability to use our services.
Indemnification
The client agrees to indemnify and hold us harmless from any claims, damages, or liabilities arising out of the client's use of the website, including but not limited to content, materials, or any violation of applicable laws or regulations.
Termination
Either party may terminate the project or services with written notice if there is a material breach of these terms. Termination does not relieve the client's obligation to pay for services rendered up to the termination date.
Governing Law and Jurisdiction
These terms and conditions shall be governed by and construed in accordance with the laws of Jurisdiction. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in Jurisdiction.
Modifications
We reserve the right to modify these Terms and Conditions at any time without prior notice. Any changes will be effective upon posting on our website. Continued use of our services after the modifications indicates acceptance of the revised terms.